Delete your account

You can request deletion of your Gridlines Training account and associated personal data without installing the app.

Request deletion by email

1. Email support@getgridlines.com from the email address associated with your Gridlines account.
2. Use the subject “Gridlines Training account deletion request.”
3. State that you want your account and associated personal data deleted. Do not send your password. If you cannot access your account email, contact support for help verifying account ownership.

You can also use account deletion in the app’s Profile settings. Before deletion, you may need to cancel an active subscription or transfer an organization’s administrator role to another member. Support can help identify the steps that apply to your account.

What happens to your data

Deletion removes account access, identifying profile information, memberships, personal photos and stored attachments, notification device tokens, health and intake answers, readiness data, and wearable connections. Authored messages, posts, and comments are scrubbed. Workout records may remain in deidentified form, and organization-owned programs and assets remain with their organization.

Records needed for payment, tax, security, moderation, or legal obligations may be retained. See our Privacy Policy for retention and your data rights. Contact support if you need information about the records retained for your account.