Terms of Service

Gridlines is operated by Unit Fitness Solutions, Inc. (“we”, “us”). These terms govern your use of getgridlines.com, the Gridlines builder, and the Gridlines mobile app (together, the “Service”). By creating an account or using the Service you agree to them. If you are agreeing on behalf of an organization, you confirm you have authority to bind that organization.

One account is one person, identified by one email address. You are responsible for keeping your credentials secure and for activity under your account.

Every account belongs to at least one organization. An organization holds programs, athletes, staff, and any storefront it runs. Organization administrators control membership and can remove members; removing a member ends that member's access to the organization's content but does not delete their account. You may hold roles in several organizations at once.

You must be at least 16 to hold an account. If you are under the age of majority where you live, a parent or guardian must agree to these terms on your behalf.

You keep ownership of everything you create on the Service — programs, exercises, protocols, notes, messages, and training data. We claim no ownership of it.

You grant us the licence we need to operate the Service: to store, copy, transmit, and display your content so it reaches the people you direct it to (your athletes, your staff, buyers of a program you publish), and to make backups. That licence exists only to run the Service and ends when you delete the content, except for copies held in backups for a limited period or where we must retain records by law.

You are responsible for having the rights to what you upload, including any third-party programming, imagery, or trademarks.

You agree not to:

• Break the law, or use the Service to help anyone else do so.
• Upload content you have no right to distribute, or infringe someone's intellectual property.
• Harass, threaten, or abuse other users, in communities, direct messages, or anywhere else.
• Attempt to access accounts, organizations, or data that are not yours, or probe or circumvent our security controls.
• Scrape the Service, or resell access to it, without our written permission.
• Interfere with the Service's operation, including by overloading it or introducing malicious code.

Communities carry their own norms in addition to these terms — see the Community Guidelines. Coaches moderate their own communities and may remove content or participants.

If your organization publishes programs for sale, you are the seller. You set the price, you are responsible for the content and for delivering what you describe, and you are responsible for your own tax obligations on the proceeds.

Payments are processed by Stripe, and payouts to sellers run through Stripe Connect. You must complete Stripe's onboarding and identity verification before you can be paid, and your use of those payment services is also subject to Stripe's own agreements. We do not hold your funds; payout timing is determined by Stripe.

We deduct a platform fee from each sale at the rate published on our pricing page, which varies by plan. We may change fees on reasonable notice; changes do not apply retroactively to completed sales.

You are responsible for your own refund policy and for handling disputes with your buyers. We may reverse a payout, withhold funds, or remove a listing where we reasonably believe it breaches these terms, is fraudulent, or is the subject of a chargeback.

When you buy a program you are buying from the seller who published it, not from us. You get access to that program on the terms described on its listing.

Because programs are digital content delivered immediately, purchases are generally final. Where the law where you live gives you a cancellation right, that right applies regardless of this paragraph. If a program is not as described, contact the seller first; write to support@getgridlines.com if you cannot resolve it.

Buying a program makes you that seller's customer. It does not add you to their roster, and it does not give them access to your training history beyond what the program itself surfaces.

Paid plans renew automatically — monthly or annually, as selected — until cancelled. You can cancel at any time from your billing settings; cancellation takes effect at the end of the current period and you keep access until then. We do not refund partial periods except where required by law.

Trials, where offered, convert to a paid plan at the end of the trial unless cancelled first. Prices exclude tax unless stated. We may change prices on reasonable notice, effective from your next renewal.

Subscriptions bought through the App Store or Google Play are billed by Apple or Google and must be managed and cancelled through that store, not here.

If payment fails we may suspend access to paid features until it is resolved.

Gridlines offers AI features, including a connector that lets an AI assistant you choose read and edit your library, and an assistant inside the builder. When you use them, the relevant content is sent to a third-party model provider to generate a response.

AI output is a suggestion, not professional advice, and can be wrong. You are responsible for reviewing anything it produces before an athlete trains on it. Where you connect a third-party assistant, that assistant's own terms and privacy policy govern its side of the exchange, and what it can reach is bounded by your own permissions.

We may change, suspend, or discontinue parts of the Service. We aim to give reasonable notice of material changes that reduce functionality you rely on. The Service is provided on an “as available” basis and we do not guarantee uninterrupted operation.

You may stop using the Service and delete your account at any time.

We may suspend or terminate access where you materially breach these terms, where required by law, or where continued access poses a risk to other users or to the Service. Where practical we will tell you why, and give you an opportunity to fix it first.

On termination, your right to use the Service ends. Sections that by their nature should survive — ownership, disclaimers, limitation of liability, and governing law — do.

Gridlines is a tool for writing and delivering training programs. It is not a medical device and we do not provide medical advice. Nothing on the Service — including programs written by coaches, and anything produced by AI features — is a substitute for advice from a qualified healthcare professional.

Strength and conditioning carries inherent risk of injury. Consult a physician before starting a training programme, particularly if you have an existing condition or injury. You train at your own risk.

Coaches are solely responsible for the programming they prescribe and for the professional relationship they have with their athletes. We do not review, endorse, or verify the qualifications of any coach using the Service.

To the fullest extent the law allows, the Service is provided “as is”, without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to the Service is limited to the greater of the amount you paid us in the twelve months before the claim, or USD 100.

Nothing here excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

We may update these terms. If a change is material we will give notice — by email or in the Service — before it takes effect. Continuing to use the Service after that means you accept the updated terms. The date at the top of this page shows when it last changed.

These terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules, and the courts there have exclusive jurisdiction. If you are a consumer, you keep the benefit of any mandatory protections of the law where you live.

Questions about these terms: kylewilcox.ts@gmail.com. For anything to do with your account, write to support@getgridlines.com.