Managing your billing

Every payment runs through Stripe on the web. Where you change a payment depends on what it pays for:

• Ongoing programs and all-access — subscriptions you bought from a coach. See Cancelling a program subscription.
• Your organization's plan — if you are an admin, the plan is under Billing. See Organization and billing.

Purchases lists your program purchases, with their status and renewal dates. See Your purchases.

Cancelling a program subscription

The web does not have a self-service control for program subscriptions yet. To cancel or change one, email support. Include the email on your account and the program's name.

Cancelling stops future renewals. You keep access through the period you already paid for, and your logged sessions stay in the app. You can subscribe again later at the coach's current price.

Ending a program in the mobile app does not cancel its subscription. The app removes the program's days from your calendar, and billing goes on.

Questions about a charge

Email support with the email on your account and roughly when the charge happened.