Common questions

No. One email gets you one account, and each organization you belong to shows as a workspace in the switcher. See your account and your organizations.

The page asks you to sign in, and the new membership joins the account you already have. One email never gets a second account. See your account and your organizations.

Free. Free covers one athlete and has no AI features. See your plan and billing.

A template is a fixed block with no dates, such as a 12-week off-season. A calendar is training on real dates that you keep writing forward. If you're not sure, pick Template. See choose a fixed block or ongoing programming.

No. A program reaches an athlete only when you put it on their calendar or their team's. See put a program on a calendar.

Units follow the program's measurement system. Change them in Program info & settings > Details > Units. See type sets and reps quickly.

No. The builder runs inside your web dashboard. A desktop app is also available, and edits sync live between the two. See where you write training.

Yes. The logger works offline, and the session syncs when the phone is back online. See log a workout.

In More > Programs. The Today tab shows the day's training across everything on their calendar. See set up the app.

Review replaced it. Open COACHING > Review each morning. Today's check-ins are the line at the top of the list. See the review feed.

Click Needs a reply in the thread, or press W. The thread comes back when the athlete answers, or after two days. See the review feed.

Symptom

No Review digest arrived this morning.

Cause

Nothing was waiting in Review at the digest time, or no kind of thread is set to Digest.

Fix

An empty digest isn't sent. Check Review settings > Notifications and set the kinds you want to Digest. See the morning email.

Only when you turn on Apply automatically for that rule. Otherwise its change waits in Review for you to accept. See set up intake, check-ins, and training rules.

An answer that matches the question's Flag when, an answer below the athlete's usual over the last 28 days, and a Yes to a pain or illness question. See set up intake, check-ins, and training rules.

An admin, in ORGANIZATION > Settings > General > Clock and minors > Digest hour. Each person can turn the email off in Preferences. See the morning email.

An invite puts someone on your roster so you coach them. A program link sells them a program they train on their own. See choose between an invite and a program link.

Don't. An invite makes them a free roster member and sells them nothing. Send the program link instead. See choose between an invite and a program link.

Symptom

The athlete opens the invite and it no longer works.

Cause

The invite expired, or someone revoked it.

Fix

Open your invites and check its status. Send a new invite if the athlete should still join. See keep track of your invites.

With Ask first, every change waits on a card for you to approve. With Auto-apply, most changes run, but removing data and messaging an athlete still ask. See hand work to the Agent.

Yes. Add the Gridlines connector to your assistant and sign in. Your role still decides what it can see. See use Claude or ChatGPT with your programs.

No. AI is part of the paid Gridlines plan. See your plan and billing.

The Gridlines plan is $225 a month, or $200 a month billed yearly ($2,400), for up to 75 people, coaches and athletes, with AI included. If your organization has more than 75 people, talk to us about Enterprise. See your plan and billing.

On ORGANIZATION > Billing, click Update payment method. It opens the Stripe Customer Portal. See your plan and billing.

The organization returns to Free. Athletes you already programmed keep training, and you can't add another person until a seat frees up. See your plan and billing.

Gridlines takes 5% of each sale. On a paid plan that drops to 0%. Stripe's processing fee comes out too. See get paid.

No. You need Stripe before anyone can buy. Until it's connected, you can't publish a listing. See get paid.

No. A buyer is your customer and trains the program on their own. You can message them while they run your program, and you start the thread. See choose between an invite and a program link.

No. Ending it removes its days from your calendar, and billing goes on. Cancel from Purchases > Manage. See change or cancel what you pay for.

No. You keep access through the period you already paid for, and your logged sessions stay in the app. See change or cancel what you pay for.

If your coach's organization allows it, tap New message in the Coaching tab. If you don't see it, wait for your coach to write. See message your coach.