Your purchases
Purchases in your web account is the record of every program you bought. It lists one-time programs and ongoing subscriptions together. Each row shows the program, how it bills, its status, its term, and the amount. Receipts arrive by email.
Reading a row
- Billing — One-time or Recurring.
- Term — for a one-time program, "Purchased" and the date. For a recurring one, "Renews" and the next date, or "Cancels" and the end date when a cancellation is scheduled.
- Amount — the price. "Free" means a coach gave you access at no charge.
The status tells you where things stand:
- Active — you have access.
- Trial — you are in a free trial the coach offered. Billing starts when the trial ends.
- Past due — a renewal payment failed.
- Canceled — the subscription ended. There are no further charges.
- Expired — your access lapsed.
- Paused — billing and access are on hold.
Payments to your coach
Your organization can also charge you directly. Its charges appear above the purchases, under Payments to your coach. Click Pay to settle a charge through Stripe.
Why there's no cancel button here
The page is a record, not a control panel. Stripe holds your payment, and the page shows what Stripe reports. To change or cancel an ongoing program, see Managing your billing.
Where the training is
Purchases live here. The programs live in the mobile app, in Profile > Programs, where you start them. A one-time purchase never expires. "Buy once — lifetime access." means exactly that.
If a charge looks wrong or a purchase is missing, email support. Include the email on your account and roughly when the charge happened.